Video Plus
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View allWhat Happens After You Order
Send one photo
Clear light, face visible, JPG or PNG up to 12 MB.
Confirm the design by email
We email you a design proof. Reply with any changes — revisions are free and unlimited.
Pick the finish
Cartoon or realistic, plus size, base and any props you want included.
We print and ship
Printed layer by layer in full color, then finished and shipped in 10–15 business days — tracked to your door.
Post it with our song
Your order unlocks a licensed track from our copyright library — or let us produce the video from your cartoon figure, music fee included.
We own the music your keepsake video is set to.
We make video production based on your cartoon figure, and together we try to give it more life and more room for imagination. Our copyright library includes every song written and performed by our founder Jaybe Huang, one of our artists, and it keeps growing as more musicians join us — the music fee is included in the video production price as a non-commercial license.
How the licence reaches you
- Your order unlocks one song from our own copyright library.
- Use it in a clip of your figurine, your cartoon avatar or the unboxing moment.
- Post it on TikTok, YouTube or Instagram with a simple credit line.
- Commercial use is priced separately and stated plainly — never assumed.
Non-commercial only.Ads, sponsored posts, client work and monetized channels are not covered — ask us for a commercial quote instead.
Why Shoppers Choose Wonder Figures
180-day after-sales support
Something arrived wrong? We remake it, free, for six months after delivery.
Secure, familiar payments
Cards, PayPal, Apple Pay, Google Pay and Klarna — processed by the big-name gateways.
Tracked, reliable delivery
Production takes 10–15 business days, then you get a tracking number and hourly peace of mind.
Unlimited free revisions
Change the hair, the outfit, the posture. We keep refining by email until the design feels right.
Real artists, not a filter
A human finisher checks every piece, so the eyes and the smile actually look like the person.
An original song, on the house
Our own copyright library — founded by Jaybe Huang — so your keepsake video also has a soundtrack.
Wonder Figures vs. An Ordinary Print Shop
| Wonder Figures | Others | |
|---|---|---|
| Who makes it | Modelled in 3D by our own studio, then printed layer by layer — color resin ink cured with UV light, piece by piece | Blanks ordered from a catalogue and printed over |
| Before it is made | A free proof you can revise as often as you need | No preview — you meet the result on arrival |
| Likeness | Face, hair, build and skin tone worked from your photo | Broad strokes that read as a generic cartoon |
| Material | Full-color resin ink, UV-cured layer by layer, matte or gloss sealed, fade resistant | Soft clay or plaster that chips and dulls |
| Packaging | Rigid printed gift box with a fitted insert | A plain carton, wrapping sold separately |
| If something is wrong | Free remake within 180 days, plus 1-on-1 help | Slow replies, replacements rarely offered |
Frequently Asked Questions
Everything you need to know before ordering your custom figurine.
Contact SupportPhotos & design proofs
What makes a good photo?
One clear, evenly lit, front-facing shot where the face is visible and not covered. Overcast daylight or a window works best. Avoid heavy filters, sunglasses, blurry screenshots and crowded group shots. For pets, a photo taken at eye level keeps the ears and eyes true to life.
Can you use an old or damaged photo?
Often yes. Send it and we will tell you honestly what we can recover. We have rebuilt pieces from scanned prints, phone screenshots and slightly faded photos — the design proof is free, so there is no risk in trying.
Can you combine two photos into one keepsake?
Yes. Couples, families and human-plus-pet pieces are routinely built from multiple photos. Just note who should stand where and which outfit or expression to use for each person.
How fast is the design proof, and is it really free?
The first design proof lands in your inbox within 24 hours. It is completely free, and you are not charged until you approve the design and place the order.
How many revisions can I request?
As many as it takes. Hair, outfit, posture, props, background — revisions are free and unlimited by email until the design feels right. Only after you approve it does production begin.
Production & timing
How long until my order arrives?
Production takes 10–15 business days after you approve the design proof, then tracked delivery adds roughly 5–9 business days depending on your location. Rush options may be available — ask before ordering if you have a hard deadline.
When does the clock start?
Once you approve your design proof. Unlimited free revisions mean there is no pressure to sign off early — but nothing goes into production until you do.
Can you hit a specific date?
Often. Tell us the date in your order notes or contact us before ordering, and we will confirm whether it is realistic rather than guess.
Shipping & delivery
Do you ship worldwide?
Yes, to most countries. Shipping is free on orders over $79, and every parcel ships tracked. See Shipping & Delivery for zones, timelines and duties.
How do I track my order?
Use the tracking number in your dispatch email, or open our order tracking page and enter your order number and email — no login required.
Will I pay customs or duties?
Depending on your country, import duties or taxes may apply on delivery. These are set by your local customs authority and are the buyer's responsibility.
Warranty & returns
What does the warranty cover?
Every keepsake carries a 180-day after-sales guarantee. If a piece arrives damaged, or the likeness is clearly wrong compared with your approved design proof, we remake it free within the warranty period.
Can I return a custom piece?
Because every piece is made to order, we cannot resell a personalised item — so returns are handled through the warranty rather than a general refund. If something is wrong, we fix or remake it. Full details on Returns & Exchanges.
My order arrived damaged. What now?
Email support@wonderfigures.com with your order number and a photo of the damage within 7 days of delivery, and we will arrange a free remake.