Shipping policy

Tracked the whole way
    Shipping & Delivery

    Last updated: October 2026

    
      $79
Free shipping over

      10–15
Days in production

      5–9
Days delivery

      100%
Tracked parcels

    

    1. What you are ordering

    Our figurines, keychains and display pieces are made to order, not picked off a shelf. One clear photo
      becomes a design proof, and we email that proof to you before anything is printed. Production only starts
      when you approve it. Revisions are free and unlimited, so the piece that reaches the printer is the piece you
      agreed to. Orders for Jaybe merch (stickers, prints and the official Jaybe figurine) need no photo and no
      proof — those go straight into the queue.

    2. Two clocks, not one

    Your order has two phases and they run one after the other:

    
      PhaseWhat happensTypical time
      ProofWe model your photo and email a proof for approval2–4 business days
      ProductionPrinting, finishing and hand sealing — the clock starts the day you approve10–15 business days
      DeliveryTracked parcel from our door to yours5–9 business days
    
    Because revisions are free, there is no reason to rush your approval — but the production clock does not start
      until you sign off.

    3. Shipping rates

    
      Order valueShipping
      Over $79Free tracked shipping, worldwide
      Under $79$9.90 flat rate, tracked
      Bulk / wholesale (50+ units)Quoted per shipment — see Wholesale
    

All shipping charges are in USD. Import duties or taxes, if any, are not included in the price you pay us: they are set by your local customs authority and are the recipient's responsibility (DDU). Where a parcel is returned to us because duties were refused, the refund excludes the original shipping charge.

    4. Where we deliver

    We ship to most countries worldwide. Delivery times after dispatch vary by region:

    
      RegionTypical delivery after dispatch
      United States & Canada5–8 business days
      United Kingdom & EU6–9 business days
      Australia & New Zealand6–9 business days
      Asia & rest of world7–12 business days
    
    If you are unsure whether we reach your address, contact us before ordering and we will confirm.

    5. Mixed orders

    If one order contains more than one kind of item, they may not travel together:

    
      • Digital items (Video Plus films, the licensed song) are delivered by email or download link — usually
        within 2–4 days — and do not affect shipping charges.

      • Merch items (stickers, prints) may be dispatched separately from a figurine, because they are made in
        different parts of the studio.

      • If a parcel is split, you receive a tracking number for each shipment at no extra cost.

    

    6. Tracking

    Every physical parcel ships tracked. You receive a tracking number by email when your order is dispatched, and
      you can check status any time on our order tracking page.
      Please allow up to 24 hours for tracking to update after dispatch.

    7. Duties, taxes & customs

    Depending on your country, import duties or taxes may be charged on delivery. These are set by your local
      customs authority and are the buyer's responsibility. We declare accurate values on all customs forms and cannot
      mark orders as gifts to reduce duties.

    8. Peak seasons & deadlines

    During peak periods (holiday season, major sale events) production and delivery can take a little longer. If you
      need your keepsake by a specific date — a birthday, a wedding, a memorial — tell us in the order notes or contact
      us before ordering, and we will tell you honestly whether it is achievable.

    9. Lost, delayed or damaged parcels

    
      • If tracking shows no movement for 10 business days, contact us and we will investigate with the carrier.

      • Parcels confirmed lost in transit are remade and reshipped free of charge.

      • Damage in transit is covered by our 180-day guarantee — send us a
        photo of the parcel and the piece and we remake it.

    

    10. Incorrect addresses

    Please double-check your address at checkout. If a parcel is returned to us because of an incorrect or
      incomplete address, we can reship it once the correct details are provided; a re-shipping fee may apply.

    11. Who you are buying from

    Jaybe Studio

      Room 502-503, No. 36, Shanglingpai Xincun, Dalang Community, Dalang Subdistrict, Longhua District, Shenzhen,
      518109 Guangdong, China

      Email support@jaybestudio.com ·
      Phone +86 137 1489 1147

      Support hours: Mon – Fri, 9:00 am – 6:00 pm (GMT+8)

    See also our
      Returns & Refunds,
      Terms of Service and
      Privacy Policy.